You can contact our customer service for more information.
A warranty exchange is available for material and manufacturing defects.
Items are warranted against defects in materials or workmanship at the date of purchase. If a part proves to be defective, the product will be repaired or replaced free of charge. A shipping and handling fee will apply at the end of the exchange, this covers shipping to you. This warranty does not apply to any unit that has been subject to misuse, negligence, accidents or routine cleaning. Such damage will be reconditioned at the normal rate of our repair services.
IDASTUCE is in no way responsible for incidental, special or consequential damages. All warranties are limited in duration to the warranty period from the date of original purchase.
IF YOU PURCHASED ONE OF OUR PRODUCTS from other vendors or on a THIRD PARTY SITE and wish to return it, you must deal directly with the customer service department of the third party or vendor.
IDASTUCE is in no way responsible for transactions carried out via other resellers or third party sites.
38 RUE MAURICE DEZOTHEZ - 51170 FISMES
SIREN n° 531 734 671
The commercial site www.idastuce.com (hereinafter referred to as the "Site") is an e-commerce site accessible via the Internet, open to all users of this network (hereinafter referred to as the "Internet user"). It is published by PARADIS (hereinafter referred to as the
The general terms and conditions of sale described below detail the rights and obligations of PARADIS and its customer in the context of the sale of products on the Site.
The Site enables PARADIS to offer textile products, fashion accessories, demonstration products and a range of products and accessories dedicated to cleaning, maintenance and housework (hereinafter referred to as the "Products") for sale to Internet users browsing the Site (hereinafter referred to as "Customers"). A Customer who has accepted an order is referred to as the "Buyer".
Any order for a Product offered on the Site implies the Customer's acceptance of these general terms of sale. These general terms and conditions of sale constitute the sole agreement between the parties and prevail over any other document. If a condition is missing, it will be considered to be governed by the practices in force in the distance selling sector in Metropolitan France.
PARADIS reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the site. The general terms and conditions of sale applicable are those in force on the date the order is placed.
The Customer may only order via the Site.
ARTICLE 1 - PRICE INDICATION, SHIPPING COSTS AND VAT
The prices applied are those shown on the Site at the time of the order.
The prices will be displayed in euros (EUR). The items are not subject to VAT.
Prices are displayed excluding shipping costs except in the Shopping Cart (popup window accessible on the website entitled "YOUR CART"). These costs vary according to the country of delivery and vary between 4.55 euros (EUR4.55) and 38.25 euros (EUR38.25): price list available on Mondial Relay
The Products remain the property of PARADIS until the price has been paid in full.
ARTICLE 2 - ORDERING BY INTERNET
The Customer who wishes to place an order chooses the different Product(s) by clicking on "ADD TO CART".
At any time, the Customer can check the number of Products contained in his/her basket and obtain detailed information on each of them by clicking on "VIEW", continue his/her purchase of Products by leaving the popup window, and complete his/her order by clicking on the "FINALIZE YOUR PURCHASE" button.
The Customer accepts the entry of his First Name, Last Name, Postal Address, email and telephone number. This information is necessary for the processing and delivery of orders as well as for the establishment of invoices. This information is strictly confidential.
Once all the information requested has been completed by the Customer, the latter accesses the choice of payment method by clicking on the "CHOOSE A PAYMENT METHOD" button.
This page proposes to pay either with a credit card, or to collect and pay for the order in the different points of sale available on the page at the bottom of the site "WHERE TO FIND US".
Once the choice of payment method has been made, the Customer can review his order by clicking on the "REVIEW MY ORDER" button. The page then displays: the Customer's billing address, the delivery address of the Products, a summary table of the order (type of fabric, size, quantity and price of the Products), the total amount of the order, the fixed amount of participation in the preparation and delivery costs.
The Customer can then pay by clicking on the "FINALIZE YOUR PURCHASE" button.
Online orders can be paid for by credit card (Carte Bleue, Visa, Mastercard and American Express). Notwithstanding the application of Article R 6423 of the French Penal Code, the Customer shall pay for his order by bank card in accordance with the provisions of this article. To pay for his order by bank card, the Customer must transmit his bank card number and, depending on the type of card, its expiry date as well as the cryptogram number (a 4-digit number appearing on the front of the American Express card or a 3-digit number appearing on the back for other types of bank cards).
Once the payment has been made, subject to its acceptance, a summary document of the order is sent to the Customer by e-mail to the e-mail address indicated by the Customer, at the latest before delivery. This document, which serves as an acknowledgement of receipt of the order, contains all the elements of the contract between PARADIS and the Customer. It is proof of the completeness of the order and of the due date for the sums owed in respect of the said order.
If the Customer's bank refuses to authorise payment by credit card, the order will be cancelled.
PARADIS also reserves the right to cancel an order in the event of :
- Total or partial non-payment of a previous order by the Customer,
- Technical problem leading to the display of a "derisory" price compared to the reference price of the product (the reference price of a Product is the price indicated in the catalogue of the current collection).
In these cases, the Customer will be reimbursed for any sums paid prior to cancellation of the order by PARADIS.
ARTICLE 3 - AVAILABILITY OF PRODUCTS
Products can only be delivered while stocks last. If a product is not available, PARADIS undertakes to inform the Customer as soon as possible. The Customer will then have the option of cancelling the order and receiving a refund.
ARTICLE 4 - DELIVERY
The products are insured by us until they are delivered. A delivery deadline is indicated on the Site.
PARADIS shall not be held responsible for the direct or indirect consequences of a delay in delivery due to an event beyond its control, and in particular in the event of disruption or strike of the postal or transport services.
Delivery of products is possible in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Portugal, Spain, Switzerland, United Kingdom and United States.
ARTICLE 5 - WITHDRAWAL PERIOD
The Customer has the right to withdraw from the contract without giving any legitimate reason within 14 days from the day he/she received the Product(s) ordered.
To exercise their right of withdrawal, Customers must notify their decision by means of an unambiguous statement, if applicable in accordance with the model below, sent by e-mail to the following address: firstname.lastname@example.org
If the Customer informs PARADIS of their wish to withdraw by e-mail, they will receive an acknowledgement of receipt of their withdrawal by e-mail.
The Customer then has a period of 14 days from the date on which he/she exercises his/her right of withdrawal (as evidenced by the postmark) to return the Product(s) to PARADIS by post to the following address
CHRISTINE PARADIS - 38 RUE MAURICE DEZOTHEZ - 51170 FISMES
The cost of returning the Product(s) shall be borne by the Customer.
The Product(s) must be returned in new condition, with label(s), in its (their) original packaging and accompanied by a paper voucher including the Customer's name, first name and bank details.
In order to secure the return of the Product(s), and taking into account the value of the products, this return must be made by "Colissimo recommandé" with insurance according to the value of the returned Product(s).
In the event of a refund request, the refund will be made within 14 days of receipt of the returned Product(s). The delivery costs are fully refunded. The cost of returning the Product(s) to us is the responsibility of the Customer.
Refunds of orders are made by bank transfer to the account whose identity is indicated on the bank statement accompanying the returned product.
In the event of depreciation of the Products by the Customer as a result of handling other than that required to establish the nature, characteristics and proper functioning of the Products, PARADIS reserves the right to refuse to refund or exchange the Product(s).
ARTICLE 6 - PROTECTION OF PERSONAL DATA
PARADIS undertakes not to divulge to third parties any information provided by Buyers and Customers on the site. This information is confidential. It will only be used by internal departments to process the Customer's order.
In accordance with the French Data Protection Act, the customer has the right to access and modify data concerning him/her. This right may be exercised by sending an e-mail to the following address: email@example.com. All that is required in this e-mail is to indicate the surname, first name, postal address and e-mail address.
PARADIS' customer files are subject to a declaration to the CNIL (Commission Nationale de l'Informatique et des Libertés).
Some web pages on the Site may contain web beacons that enable the number of visitors to the Site to be counted and/or provide PARADIS with a number of indicators. These web beacons may be used to measure and improve the effectiveness of the Site. In any event, the information obtained via these Tags is strictly anonymous and simply makes it possible to gather statistics on the number of visitors to certain pages of the Site, in order to better serve the Customers of our Site.
ARTICLE 7 - OWNERSHIP OF THE SITE AND INTELLECTUAL PROPERTY
It is forbidden to copy or download all or part of the Site or its content.
All texts, comments, works, illustrations and images reproduced on the Site are reserved under copyright law and intellectual property law for the whole world. In this respect and in accordance with the provisions of the Intellectual Property Code, only use for private purposes subject to different or even more restrictive provisions of the Intellectual Property Code is authorised. Any other use constitutes an infringement and is punishable under the Intellectual Property Code. Any total or partial reproduction of the PARADIS catalogue is strictly forbidden.
ARTICLE 8 - LIMITATION OF LIABILITY
PARADIS shall only be liable for all stages of access to the site, the ordering process, delivery or subsequent services, on a best effort basis. PARADIS shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses, or for any event qualified as force majeure.
The photographs illustrating the products are not contractual. PARADIS shall not be held responsible for any errors, particularly typographical errors or "screen/reality" colour differences.
ARTICLE 9 - PERSISTENCE OF THE GENERAL TERMS AND CONDITIONS OF SALE IN THE EVENT OF THE INVALIDITY OF A CLAUSE AND NON-WAIVER
If one or more clauses of these general terms and conditions of sale is held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations shall retain all their force and scope and the invalid stipulation shall be replaced by the closest valid stipulation aimed at obtaining the result desired by the parties.
The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.
ARTICLE 10 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES
The present general terms and conditions of sale are subject to French law, both for the rules of substance and for the rules of form. Only the French version of these general terms and conditions of sale is enforceable against PARADIS.
ARTICLE 11 - ENTRY INTO FORCE
These general terms and conditions of sale came into force on 25 August 2020
1 - DEFINITION AND NATURE OF PERSONAL DATA
When you use the website "www.idastuce.com" (hereinafter: the "Platform"), we may ask you to provide us with personal data concerning you.
The term "personal data" refers to all data that can be used to identify an individual, which corresponds in particular to your surname, first names, pseudonym, photograph, postal and e-mail addresses, telephone numbers, date of birth, profession, data relating to your professional activity, data relating to your transactions on the Platform, credit card numbers, as well as any other information that you may choose to communicate to us about yourself
2 - PURPOSE OF THIS CHARTER
The purpose of this charter is to inform you about the means we use to collect your personal data, in strict compliance with your rights.
In this respect, we would like to inform you that we comply with the current version of the French law n°78-17 of January 6, 1978 relating to information technology, files and freedoms, in the collection and management of your personal data.
3 - IDENTITY OF THE DATA COLLECTOR
The person responsible for collecting your personal data is PARADIS, a one-man business with limited liability, registered in the Reims Trade and Companies Register under no. 531 734 671, with its registered office at 38 RUE MAURICE DEZOTHEZ - 51170 FISMES (hereinafter referred to as "We").
4 - COLLECTION OF PERSONAL DATA
Your personal data is collected for one or more of the following purposes:
(i) To manage your access to and use of certain services available on the Platform,
(ii) To carry out operations relating to the management of customers concerning contracts, orders, deliveries, invoices, loyalty programmes and follow-up of customer relations,
(iii) To compile a file of registered members, users, customers and prospects,
(iv) To send newsletters, solicitations and promotional messages. In the event that you do not wish to do so, we give you the option of expressing your refusal in this respect when your data is collected;
(v) To compile commercial and traffic statistics on our services,
(vi) Organise competitions, lotteries and all promotional operations, excluding online gambling subject to the approval of the
(vi) Organise competitions, lotteries and any promotional operations, excluding online gambling subject to approval by the French Gaming Regulatory Authority,
(vii) Manage the management of people's opinions on products, services or content,
(viii) To manage outstanding payments and any disputes arising from the use of our services,
(ix) To meet our legal and regulatory obligations.
We inform you, at the time of collection of your personal data, if certain data must be filled in or if they are optional. We also tell you what the possible consequences of a failure to reply are.
5 - RECIPIENT OF THE DATA COLLECTED
Only the staff of our company, the services responsible for control and our subcontractors will have access to your personal data.
Your personal data may also be sent to public bodies, exclusively to meet our legal obligations, to judicial officers, to ministerial officers and to bodies responsible for debt collection.
6 - TRANSFER OF PERSONAL DATA
Your personal data will not be transferred, rented or exchanged to third parties.
7 - RETENTION PERIOD OF PERSONAL DATA
(i) Concerning data relating to the management of customers and prospects :
Your personal data will not be kept beyond the period strictly necessary to manage our commercial relationship with you. However, data enabling proof of a right or a contract to be established, which must be kept in order to comply with a legal obligation, will be kept for the period provided for by the law in force.
With regard to any prospecting operations aimed at customers, their data may be kept for a period of three years from the end of the commercial relationship.
Personal data relating to a prospect, who is not a customer, may be kept for a period of three years from the date of their collection or the last contact from the prospect.
At the end of this three-year period, we may contact you again to see if you wish to continue to receive commercial solicitations.
(ii) Regarding identification documents:
In the event of exercising the right of access or rectification, data relating to identity documents may be kept for the period provided for in Article 9 of the Code of Criminal Procedure, i.e. one year. If the right of opposition is exercised, these data may be archived for the limitation period provided for in Article 8 of the Code of Criminal Procedure, i.e. three years.
(iii) Concerning data relating to bank cards:
The financial transactions relating to the payment of purchases and fees via the Platform are entrusted to a payment service provider who ensures their proper execution and security.
For the purposes of the services, this payment service provider may be required to receive your personal data relating to your bank card numbers, which it collects and stores on our behalf.
We do not have access to this data.
To enable you to make regular purchases or pay related fees on the Platform, your credit card data is retained for the duration of your registration on the Platform and at least until you make your last transaction.
By ticking the box expressly provided for this purpose on the Platform, you give us your express consent to this storage.
The data relating to the visual cryptogram or CVV2, which is written on your bank card, is not stored.
If you do not want your personal data relating to your credit card numbers to be stored under the conditions specified above, we will not store this data beyond the time necessary to complete the transaction.
In any event, the data relating to these may be kept, for the purpose of proof in the event of a possible dispute over the transaction, in intermediate archives, for the period provided for in Article L 133-24 of the Monetary and Financial Code, in this case 13 months following the date of debit. This period may be extended to 15 months to take into account the possibility of using deferred debit cards.
(iv) Concerning the management of the lists of opposition to receive marketing:
The information enabling your right to object to be taken into account is kept for a minimum of three years from the time you exercise your right to object.
(v) Concerning audience measurement statistics:
The information stored in the users' terminal or any other element used to identify the users and allowing their traceability or frequentation will not be kept beyond 6 months.
8 - SECURITY
We inform you that we take all useful precautions, appropriate organisational and technical measures to preserve the security, integrity and confidentiality of your personal data and, in particular, to prevent them from being distorted, damaged or accessed by unauthorised third parties.
9 - COOKIES
Cookies are text files, often encrypted, stored in your browser. They are created when the user's browser loads a given website: the Platform sends information to the browser, which then creates a text file. Each time the user returns to the same site, the browser retrieves this file and sends it to the website's server.
Two types of cookies can be distinguished, which have different purposes: technical cookies and advertising cookies:
Technical cookies are used throughout your browsing experience, to facilitate it and to perform certain functions. A technical cookie may, for example, be used to remember the answers entered in a form or the user's preferences regarding the language or layout of a website, where such options are available.
Advertising cookies may be created not only by the website on which the user is browsing, but also by other websites displaying advertisements, announcements, widgets or other elements on the page displayed. These cookies can be used to carry out targeted advertising, i.e. advertising determined according to the user's navigation
We use technical cookies. These are stored in your browser for a period of 6 months.
We do not use advertising cookies. However, if we were to use them in the future, we would inform you in advance and you would be given the opportunity to deactivate these cookies if necessary
We use Google Analytics which is a statistical audience analysis tool that generates a cookie to measure the number of visits to the Platform, the number of pages viewed and visitor activity. Your IP address is also collected to determine the city from which you are connecting. The retention period of this cookie is mentioned in article 7 of this charter.
We would like to remind you that you can refuse to accept cookies by configuring your browser. However, such a refusal could prevent the Platform from functioning properly.
10 - CONSENT
When you choose to communicate your personal data, you expressly give your consent to the collection and use of such data in accordance with what is stated in this charter and the legislation in force.
11 - ACCESS TO YOUR PERSONAL DATA
In accordance with the law n° 78-17 of 6 January 1978 relating to data processing, files and freedoms, you have the right to obtain communication and, if necessary, rectification or deletion of the data concerning you, through online access to your file. You can also contact
- e-mail address: firstname.lastname@example.org
- postal address: 38 RUE MAURICE DEZOTHEZ - 51170 FISMES
You are reminded that any person may, for legitimate reasons, object to the processing of data concerning them.
12 - MODIFICATIONS
We reserve the right, at our sole discretion, to modify this charter at any time, in whole or in part. These modifications will come into effect as of the publication of the new charter. Your use of the Platform following the entry into force of such changes will constitute your acknowledgement and acceptance of the new policy. If you do not agree with the new charter, you should no longer access the Platform.
13 - ENTRY INTO FORCE
This charter comes into force on 25 August 2020