Items are warranted against defects in materials or workmanship at the date of purchase. If a part proves to be defective, the product will be repaired or replaced free of charge. A shipping and handling fee will apply when the exchange is finalized; this covers shipping to you.
This warranty does not apply to any unit that has been subject to misuse, neglect, accidents or routine cleaning maintenance.
Such damage will be reconditioned at the normal rate of our repair services.
is in no way responsible for incidental, special or consequential damages.
All implied warranties, including but not limited to the implied warranties of fitness and merchantability, are limited in duration to the warranty period from the date of original purchase.
38 RUE MAURICE DEZOTHEZ - 51170 FISMES
SIREN n° 531 734 671
The commercial site www.idastuce.com (hereinafter referred to as the "Site") is an e-commerce site accessible via the Internet, open to all users of this network (hereinafter referred to as the "Internet user"). It is published by PARADIS (hereinafter referred to as the
The general terms and conditions of sale described below detail the rights and obligations of PARADIS and its customer in the context of the sale of products on the Site.
The Site enables PARADIS to offer textile products, fashion accessories, demonstration products and a range of products and accessories dedicated to cleaning, maintenance and housework (hereinafter referred to as the "Products") for sale to Internet users browsing the Site (hereinafter referred to as "Customers"). A Customer who has accepted an order is referred to as the "Buyer".
Any order for a Product offered on the Site implies the Customer's acceptance of these general terms of sale. These general terms and conditions of sale constitute the sole agreement between the parties and prevail over any other document. If a condition is missing, it will be considered to be governed by the practices in force in the distance selling sector in Metropolitan France.
PARADIS reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the site. The general terms and conditions of sale applicable are those in force on the date the order is placed.
The Customer may only order via the Site.
ARTICLE 1 - PRICE INDICATION, SHIPPING COSTS AND VAT
The prices applied are those shown on the Site at the time of the order.
The prices will be displayed in euros (EUR). The items are not subject to VAT.
Prices are displayed excluding shipping costs except in the Shopping Cart (popup window accessible on the website entitled "YOUR CART"). These costs vary according to the country of delivery and vary between 4.55 euros (EUR4.55) and 38.25 euros (EUR38.25): price list available on Mondial Relay
The Products remain the property of PARADIS until the price has been paid in full.
ARTICLE 2 - ORDERING BY INTERNET
The Customer who wishes to place an order chooses the different Product(s) by clicking on "ADD TO CART".
At any time, the Customer can check the number of Products contained in his/her basket and obtain detailed information on each of them by clicking on "VIEW", continue his/her purchase of Products by leaving the popup window, and complete his/her order by clicking on the "FINALIZE YOUR PURCHASE" button.
The Customer accepts the entry of his First Name, Last Name, Postal Address, email and telephone number. This information is necessary for the processing and delivery of orders as well as for the establishment of invoices. This information is strictly confidential.
Once all the information requested has been completed by the Customer, the latter accesses the choice of payment method by clicking on the "CHOOSE A PAYMENT METHOD" button.
This page proposes to pay either with a credit card, or to collect and pay for the order in the different points of sale available on the page at the bottom of the site "WHERE TO FIND US".
Once the choice of payment method has been made, the Customer can review his order by clicking on the "REVIEW MY ORDER" button. The page then displays: the Customer's billing address, the delivery address of the Products, a summary table of the order (type of fabric, size, quantity and price of the Products), the total amount of the order, the fixed amount of participation in the preparation and delivery costs.
The Customer can then pay by clicking on the "FINALIZE YOUR PURCHASE" button.
Online orders can be paid for by credit card (Carte Bleue, Visa, Mastercard and American Express). Notwithstanding the application of Article R 6423 of the French Penal Code, the Customer shall pay for his order by bank card in accordance with the provisions of this article. To pay for his order by bank card, the Customer must transmit his bank card number and, depending on the type of card, its expiry date as well as the cryptogram number (a 4-digit number appearing on the front of the American Express card or a 3-digit number appearing on the back for other types of bank cards).
Once the payment has been made, subject to its acceptance, a summary document of the order is sent to the Customer by e-mail to the e-mail address indicated by the Customer, at the latest before delivery. This document, which serves as an acknowledgement of receipt of the order, contains all the elements of the contract between PARADIS and the Customer. It is proof of the completeness of the order and of the due date for the sums owed in respect of the said order.
If the Customer's bank refuses to authorise payment by credit card, the order will be cancelled.
PARADIS also reserves the right to cancel an order in the event of :
- Total or partial non-payment of a previous order by the Customer,
- Technical problem leading to the display of a "derisory" price compared to the reference price of the product (the reference price of a Product is the price indicated in the catalogue of the current collection).
In these cases, the Customer will be reimbursed for any sums paid prior to cancellation of the order by PARADIS.
ARTICLE 3 - AVAILABILITY OF PRODUCTS
Products can only be delivered while stocks last. If a product is not available, PARADIS undertakes to inform the Customer as soon as possible. The Customer will then have the option of cancelling the order and receiving a refund.
ARTICLE 4 - DELIVERY
The products are insured by us until they are delivered. A delivery deadline is indicated on the Site.
PARADIS shall not be held responsible for the direct or indirect consequences of a delay in delivery due to an event beyond its control, and in particular in the event of disruption or strike of the postal or transport services.
Delivery of products is possible in Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Mexico, Netherlands, Norway, Portugal, Spain, Switzerland, United Kingdom and United States.
ARTICLE 5 - WITHDRAWAL PERIOD
The Customer has the right to withdraw from the contract without giving any legitimate reason within 14 days from the day he/she received the Product(s) ordered.
To exercise their right of withdrawal, Customers must notify their decision by means of an unambiguous statement, if applicable in accordance with the model below, sent by e-mail to the following address: email@example.com
If the Customer informs PARADIS of their wish to withdraw by e-mail, they will receive an acknowledgement of receipt of their withdrawal by e-mail.
The Customer then has a period of 14 days from the date on which he/she exercises his/her right of withdrawal (as evidenced by the postmark) to return the Product(s) to PARADIS by post to the following address
CHRISTINE PARADIS - 38 RUE MAURICE DEZOTHEZ - 51170 FISMES
The cost of returning the Product(s) shall be borne by the Customer.
The Product(s) must be returned in new condition, with label(s), in its (their) original packaging and accompanied by a paper voucher including the Customer's name, first name and bank details.
In order to secure the return of the Product(s), and taking into account the value of the products, this return must be made by "Colissimo recommandé" with insurance according to the value of the returned Product(s).
In the event of a refund request, the refund will be made within 14 days of receipt of the returned Product(s). The delivery costs are fully refunded. The cost of returning the Product(s) to us is the responsibility of the Customer.
Refunds of orders are made by bank transfer to the account whose identity is indicated on the bank statement accompanying the returned product.
In the event of depreciation of the Products by the Customer as a result of handling other than that required to establish the nature, characteristics and proper functioning of the Products, PARADIS reserves the right to refuse to refund or exchange the Product(s).
ARTICLE 6 - PROTECTION OF PERSONAL DATA
PARADIS undertakes not to divulge to third parties any information provided by Buyers and Customers on the site. This information is confidential. It will only be used by internal departments to process the Customer's order.
In accordance with the French Data Protection Act, the customer has the right to access and modify data concerning him/her. This right may be exercised by sending an e-mail to the following address: firstname.lastname@example.org. All that is required in this e-mail is to indicate the surname, first name, postal address and e-mail address.
PARADIS' customer files are subject to a declaration to the CNIL (Commission Nationale de l'Informatique et des Libertés).
Some web pages on the Site may contain web beacons that enable the number of visitors to the Site to be counted and/or provide PARADIS with a number of indicators. These web beacons may be used to measure and improve the effectiveness of the Site. In any event, the information obtained via these Tags is strictly anonymous and simply makes it possible to gather statistics on the number of visitors to certain pages of the Site, in order to better serve the Customers of our Site.
ARTICLE 7 - OWNERSHIP OF THE SITE AND INTELLECTUAL PROPERTY
It is forbidden to copy or download all or part of the Site or its content.
All texts, comments, works, illustrations and images reproduced on the Site are reserved under copyright law and intellectual property law for the whole world. In this respect and in accordance with the provisions of the Intellectual Property Code, only use for private purposes subject to different or even more restrictive provisions of the Intellectual Property Code is authorised. Any other use constitutes an infringement and is punishable under the Intellectual Property Code. Any total or partial reproduction of the PARADIS catalogue is strictly forbidden.
ARTICLE 8 - LIMITATION OF LIABILITY
PARADIS shall only be liable for all stages of access to the site, the ordering process, delivery or subsequent services, on a best effort basis. PARADIS shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses, or for any event qualified as force majeure.
The photographs illustrating the products are not contractual. PARADIS shall not be held responsible for any errors, particularly typographical errors or "screen/reality" colour differences.
ARTICLE 9 - PERSISTENCE OF THE GENERAL TERMS AND CONDITIONS OF SALE IN THE EVENT OF THE INVALIDITY OF A CLAUSE AND NON-WAIVER
If one or more clauses of these general terms and conditions of sale is held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations shall retain all their force and scope and the invalid stipulation shall be replaced by the closest valid stipulation aimed at obtaining the result desired by the parties.
The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.
ARTICLE 10 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES
The present general terms and conditions of sale are subject to French law, both for the rules of substance and for the rules of form. Only the French version of these general terms and conditions of sale is enforceable against PARADIS.
ARTICLE 11 - ENTRY INTO FORCE
These general terms and conditions of sale came into force on 25 August 2020