GENERAL TERMS AND CONDITIONS OF SALE
PARADIS CHRISTINE38 RUE MAURICE DEZOTHEZ - 51170 FISMESSIREN n° 531 734 671
The commercial site www.idastuce.com (hereinafter referred to as the "Site") is an e-commerce site accessible via the Internet network, open to any user of this network (hereinafter referred to as the "Internet User"). It is published by the PARADIS company (hereinafter referred to as the "PARADIS").
The general terms and conditions of sale described below detail the rights and obligations of the PARADIS company and its customer in the context of the sale of products present on the Site.
The Site enables PARADIS to offer for sale textile products, fashion accessories, demonstration products, as well as a range of products and accessories dedicated to cleaning, maintenance and housekeeping (hereinafter referred to as the "Products") to Internet users browsing the Site (hereinafter referred to as the "Customers"). A Customer who has validated an order will then be referred to as the "Buyer".
Any order for a Product offered on the Site implies the Customer's adherence to these general terms and conditions of sale. These general terms and conditions of sale constitute the only agreement between the parties and prevail over any other document. If a condition should be lacking, it would be considered to be governed by the practices in force in the distance selling sector in Metropolitan France.
PARADIS reserves the right to refuse to validate an order in the event of an ongoing dispute and undertakes to inform the customer of this.
PARADIS reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the site. The applicable general terms and conditions of sale are those in force on the date the order is placed.
The Customer may order only through the Site.
ARTICLE 1 - INDICATION OF PRICE, SHIPPING COSTS AND VAT
The prices applied are those appearing on the Site at the time of the order.
Prices will be displayed in Euro (EUR). Items are not subject to VAT.
This price includes the price of the products, the handling, packaging and conservation costs of the products.
Prices are displayed excluding shipping costs except in the Shopping Cart (popup window accessible on the website entitled "YOUR CART" ). These costs vary according to the country of delivery and range from 4.55 euros (EUR4.55) to 38.25 euros (EUR38.25): price list available on "Delivery".
In the event of a change in the general economic conditions, PARADIS reserves the right to revise the price list and/or promotional discount rates, applicable without delay.
The products are sold subject to retention of title: we retain ownership of the products until full and effective payment of the price by the buyer. The retention of title clause does not prevent the transfer to the buyer, upon delivery, of the risks of loss or deterioration of the goods sold, as well as any damage they may cause.
A price change on an item may be made at any time and without notice. However, no modification can be attributed to products already validated by the customer.
The details of the prices are also given at this stage of the purchase. As idastuce's advisers are not informed in advance of future commercial operations on the site, they cannot be blamed for not having informed a customer following his request for a possible future promotion.
In the event that an order is placed and that the item in question undergoes a price reduction in the days following the placing of the order, no gesture or reduction may be claimed by the customer. The price is the price validated when the order is placed.
ARTICLE 2 - ORDER TAKING BY INTERNET
The Customer who wishes to place an order chooses the different Product(s) by clicking on "ADD TO BASKET".
At any time, the Customer can check the number of Products contained in his basket and obtain detailed information on each of them by clicking on "SEE", continue shopping for Products by leaving the popup window, and complete his order by clicking on the "FINALISE YOUR PURCHASE" button.
The Customer agrees to enter his First Name, Last Name, Postal Address, email and telephone number. This information is necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential. The Customer must be of legal age and must not be under guardianship or trusteeship.
Once all the information requested has been completed by the Customer, the Customer accesses the choice of payment method by clicking on the "CHOOSE A PAYMENT METHOD" button.
Once the choice of payment method has been made, the Customer can review his order by clicking on the "REVIEW MY ORDER" button. The page then displays: the Customer's billing address, the delivery address of the Products, a summary table of the order (type of fabric, size, quantity and price of the Products), the total amount of the order, the fixed amount of the contribution to the preparation and delivery costs.
The Customer can then pay by clicking on the "FINALISE YOUR PURCHASE" button.
Online orders can be paid with a bank card (Carte Bleue, Visa, Mastercard and American Express) or by a PAYPAL account. Notwithstanding the application of article R 6423 of the French Penal Code, the Customer shall pay for his order by credit card in accordance with the provisions of this article. To pay for his order by bank card, the Customer must transmit his bank card number and, depending on the type of card, its expiry date as well as the cryptogram number (a 4-digit number appearing on the front of the American Express card or a 3-digit number appearing on the back for other types of bank cards).
Orders can also be paid via a PAYPAL account. Customers with a PAYPAL account enter their email address linked to their PAYPAL account and their PAYPAL password.
Following payment, subject to its validation, a summary document of the order is sent to the Customer by email to the email address indicated by the Customer and at the latest before delivery. This document is deemed to be an acknowledgement of receipt of the order and includes all the elements that make up the contract between PARADIS and the Customer. It serves as proof that the order has been placed in full and that the sums due in performance of the said order are due and payable.
In the event that the Customer's bank refuses to authorise payment by credit card as indicated by the Customer's bank, the order will be cancelled.
The Paradis company reserves the right to refuse or limit the acceptance of any order which would exceed and/or unbalance production and/or delivery, or circumstances of such a nature as to cast doubt on the solvency of the Customer or in the event of a previous payment incident with the Customer.
PARADIS also reserves the right to cancel an order in the event of :- Total or partial non-payment of a previous order by the Customer,- Technical problem leading to the display of a "derisory" price compared to the reference price of the Product (the reference price of a Product is the price indicated in the catalogue of the current collection).
In these cases, the Customer will be refunded the sums that he has, where applicable, paid prior to the cancellation of his order by PARADIS.
ARTICLE 3 - PRODUCT AVAILABILITY
Paradis accepts customer orders within the limits of available stocks. Paradis informs about the availability of the articles sold on the www.idastuce.com website on the information page of each product.
Delivery times are mentioned as an indication and are in no way guaranteed.
If the product is unavailable, PARADIS undertakes to inform the Customer as soon as possible. The Customer will then have the option of cancelling the order and receiving a refund.
ARTICLE 4 - DELIVERY
The delivery of the products can only take place if the customer is up to date with all his obligations towards us, in particular his payment obligations.
PARADIS cannot be held responsible for the direct or indirect consequences of a delay in delivery due to an event beyond its control, and in particular in the event of disruption or strike in postal services or transport.
No penalty may be applied in the event of late delivery resulting from a case of force majeure or bad weather,
fire, strike, labour dispute and, in general, any cause not attributable to Paradise.
Possible delays in delivery cannot justify the cancellation of the sale and the refusal of the goods.
After validation of the order by receipt of payment, PARADIS undertakes to deliver to its logistics service provider, all the references ordered by the buyer according to the availability of the items ordered. This service provider undertakes, together with PARADIS, to deliver the order to the buyer's address provided by PARADIS.
All orders placed with PARADIS are intended for the personal use of the customer. Customers or recipients of the products are prohibited from reselling any part or all of the products. PARADIS will not be held legally responsible if the customer does not pay the taxes.
The products are insured by us until delivery. A delivery deadline is indicated on the Site.
Products can be delivered to Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Liechtenstein, Monaco, Netherlands, Norway, Portugal, Poland, San Marino, Spain, Sweden, Switzerland, United Kingdom, Vatican City.
in addition to the sea: Guadeloupe, Martinique, French Guiana, Reunion Island, Mayotte, Saint Pierre and Miquelon, Saint Martin, Saint Barthélemy.
for the United States, Canada and the rest of the world contact us for a quote.
In the event of apparent defects, the buyer benefits from the right of return under the conditions provided for in this document. War, riots, riots, fire, strikes, accidents and the impossibility of being supplied are considered as cases of force majeure discharging the seller from its obligation to deliver.
The customer is obliged to always check the package on arrival. In the event of damage, the customer must refuse the package so that we can send it back to him free of charge as soon as possible.
For reasons of availability, an order may be delivered to the customer in several instalments. If the customer wishes 2 delivery places, he places 2 orders, with the related delivery costs.
The order will be dispatched within 2 to 3 days, excluding weekends and public holidays, after receipt of payment. We will provide you with the invoice with the parcel when it is sent or on your customer area. The customer is aware that his order engages the payment of the selected items as well as the shipping costs in order to validate it definitively
ARTICLE 5 - DELAY OF WITHDRAWAL (applicable only to private individuals-consumers)
The Customer has the right to withdraw without giving any legitimate reason within 14 days from the day on which he received the Product(s) ordered.
In order to exercise his right of withdrawal, the Customer must notify his decision by means of an unambiguous statement, if necessary in accordance with the model below, sent by e-mail to the following address: firstname.lastname@example.org.
If the Customer informs PARADIS of his wish to withdraw by email, he will receive an acknowledgement of receipt of his withdrawal by email.
The Customer then has a period of 14 days from the day on which he exercised his right of withdrawal (date as postmarked) to return the Product(s) to PARADIS by post to the following address:
CHRISTINE PARADIS - 38 RUE MAURICE DEZOTHEZ - 51170 FISMESThe costs of return are to be borne by the Customer.
The Product(s) must be returned in new condition, with label(s), in its (their) original packaging and accompanied by a good piece of paper with the Customer's full name and bank details.
In order to secure the return of the Product(s), and taking into account the value of the products, this return must be made by "Colissimo recommandé" with insurance according to the value of the returned Product(s).
In the event of a refund request, the refund will be made within 14 days of receipt of the returned Product(s). Delivery costs are fully refunded. The return costs remain the responsibility of the Customer.
Refunds of orders are made by bank transfer to the account whose identity is indicated on the bank statement that accompanies the returned Product.
In the event of depreciation of the Products by the Customer resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Products, PARADIS reserves the right to refuse the refund or exchange of the Product(s).
ARTICLE 6 - PROTECTION OF PERSONAL DATA
PARADIS undertakes not to disclose to third parties the information communicated by the Purchasers and Customers on the site. This information is confidential. It will only be used by internal departments to process the Customer's order.
In accordance with the French Data Protection Act, the Customer has the right to access and modify data concerning him/her. The exercise of this right may be carried out by e-mail at the following address: email@example.com. It is sufficient to indicate in this email the surname, first name, postal address and email address.
PARADIS' customer files are subject to an ongoing declaration to the CNIL (Commission Nationale de l'Informatique et des Libertés).
Certain web pages on the Site may contain web beacons that make it possible to count the number of visitors to the Site and/or to provide PARADIS with a certain number of indicators. These Web Beacons may be used to measure and improve the effectiveness of the Site. In any event, the information obtained via these Beacons is strictly anonymous and simply allows us to gather statistics on the frequentation of certain pages of the Site, in order to better serve the Clients of our Site.
ARTICLE 7 - OWNERSHIP OF THE SITE AND INTELLECTUAL PROPERTY
It is forbidden to copy or download all or part of the Site or its contents.
All texts, comments, works, illustrations and images reproduced on the Site are reserved under copyright and intellectual property law and for the entire world. For this reason and in accordance with the provisions of the Intellectual Property Code, only private use subject to different or even more restrictive provisions of the Intellectual Property Code is authorised. Any other use constitutes counterfeiting and is punishable under the Intellectual Property Code. Any total or partial reproduction of the PARADIS catalogue is strictly forbidden.
ARTICLE 8 - LIMITATION OF LIABILITY
Under the conditions allowed by law, PARADIS company does not incur any liability:
for any imprecision, inaccuracy, omission or for any damage resulting from intrusion by a third party leading to a modification of the information made available on the Site,in the event of damage caused as a result of unauthorised third party access to the idastuce.com Site or making access impossible.Visitors are informed that access to the site may be interrupted at any time by the PARADIS company for maintenance, security or any other technical constraint.
PARADIS has only a best-efforts obligation for all stages of access to the site, the order process, delivery or subsequent services. PARADIS cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses, or any event qualified as force majeure.
The photographs illustrating the products are not contractual. PARADIS cannot be held responsible for any errors, particularly typographical errors or "screen/reality" colour differences.
PARADIS recommends testing the cleaning products on a dedicated surface and cannot be held responsible in the event of damage to the equipment being cleaned.
ARTICLE 9 - GUARANTEED PRODUCTS
Brosstar Vacuum Brush" items are warranted against defects in materials or workmanship at the date of purchase. If any part proves to be defective, the product will be repaired or replaced free of charge. Shipping and handling charges will apply at the time of finalizing the exchange; this covers shipping to you.
This warranty does not apply to any unit that has been subject to misuse, neglect, accidents or routine cleaning maintenance.
Such damage will be reconditioned at the normal rate of our repair services.
is in no way responsible for incidental, special or consequential damages.
All implied warranties, including but not limited to the implied warranties of fitness and merchantability, are limited in duration to the warranty period from the date of original purchase.
According to article L 217-8 of the French Consumer Code: The buyer is entitled to demand that the goods conform to the contract. However, he may not contest conformity by invoking a defect that he knew or could not have been unaware of when he contracted. The same applies when the defect has its origin in the materials he himself supplied.
The legal guarantee of conformity or latent defect does not take over:
- Damage to the Product resulting from its normal wear and tear in view of its nature, function and composition.
- Products damaged by external objects or external events such as accidents, shocks, fires, acts of vandalism, water damage, natural or artificial light (in case of discoloration), natural disasters or bad weather.
- Products that have been broken during transport and which are not indicated on the carrier's delivery note.
- Any defects in the Product that may result from incorrect installation, storage, conservation or assembly (failure to comply with assembly instructions), lack of maintenance, improper use or use that does not comply with the technical or operating specifications (failure to comply with maintenance and servicing instructions)**.
- Products that have been modified or repaired by the purchaser or a third party.
The seller is bound by the guarantee on account of hidden defects in the item sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would only have paid a lower price for it, if he had known about them.
The defect must predate the sale and render the products unfit for the use for which they are intended. Warranty claims for latent defects must be brought as soon as possible, at the latest 2 years after their discovery.
ARTICLE 10 - PERSISTENCE OF THE GENERAL CONDITIONS OF SALE IN THE EVENT OF NULLITY OF A CLAUSE AND NOT RENUNCIATION
If one or more clauses of these general terms and conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope and the invalid stipulation will be replaced by the closest valid stipulation aimed at obtaining the result desired by the parties.
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.
ARTICLE 11 - COOKIES
When you visit the site, Cookies are deposited on your computer, mobile phone or tablet.
A Cookie is a piece of information placed on your browser device by the server of the Site visited. Certain parts of the site may therefore not be functional without the acceptance of cookies by the user. The information collected by this means will only be used to monitor the volume, type and configuration of traffic using this Site, to develop the design and layout of the Site and for other administrative and planning purposes and more generally to improve the service we offer you. This information will not, unless you agree, be kept for more than 13 months. You have the option of disabling Cookies from your browser settings. More information on https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs andhttps://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
ARTICLE 12 - ACCEPTANCE OF THE CGV BY THE CLIENT
The Customer acknowledges having been informed, prior to placing his order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in articles L111-1 to L111-7, and in particular :
the essential characteristics of the product, taking into account the communication medium used and the product concerned;
the price of the products and related costs (e.g. delivery);
in the absence of immediate performance of the contract, the date or the deadline by which the seller undertakes to deliver the product;
information relating to the identity of the seller, its postal, telephone and electronic contact details and its activities, if not apparent from the context,
information on legal and contractual guarantees and how to implement them;
the functionalities of digital content and, where appropriate, its interoperability ;
the possibility of recourse to conventional mediation in the event of a dispute;
information relating to the right of withdrawal (existence, conditions, time limit, procedures for exercising this right and standard withdrawal form), the cost of returning the Products, the cancellation procedure and other important contractual conditions.
The fact that a natural person (or legal entity) places an order on the idastuce.com website implies full and complete acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.
ARTICLE 13 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES
These general terms and conditions of sale are subject to French law, both for the rules of substance and for the rules of form. Only the French version of these general terms and conditions of sale is enforceable against PARADIS.
ARTICLE 14 - Legal framework
These general terms and conditions of sale are subject to French law.
Before any legal action is taken, PARADIS and its customer will seek, in good faith, to settle any dispute relating to the validity, performance or interpretation of these conditions amicably. The parties must meet to compare their points of view and make any useful observations to enable them to find a solution to the conflict between them.
In the absence of an amicable agreement, the parties recognise the Court of the supplier's registered office as the sole competent court. This provision is not opposable to individual consumers. The registered office :38 RUE MAURICE DEZOTHEZ 51170 TAXES
Customers are requested to verify by their own effect that the products sold are suitable for the intended application and always make a test touch.
Paradise company will not be responsible for any damage resulting from cleaning with our products.
ARTICLE 15 - ENTRY INTO FORCE
These general terms and conditions of sale came into force on 25 August 2020.
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